30 Day Free Returns Policy Free Shipping on Orders over €200 30 Day Free Returns Policy Free Shipping on Orders over €200 30 Day Free Returns Policy Free Shipping on Orders over €200 30 Day Free Returns Policy Free Shipping on Orders over €200 30 Day Free Returns Policy Free Shipping on Orders over €200 30 Day Free Returns Policy Free Shipping on Orders over €200

Returns and complaints

How to Return Products

Do you want to return or claim products from Lejaan? Sending the goods back to us is simple and easy. The free return period is 30 days. In case of questions, don't be afraid to contact our Customer Care team at customerservice@lejaan.com or +49 176 71698246 (in English).

Step 1: Secure the form and prepare the goods

Just fill out the online return form on the GLS portal. In it you will state your order number, name, address, contact and reason for return. Returned goods must be unused, in their original condition and ideally packed in their original packaging. If you no longer have the original packaging, nothing will happen if you send the goods in another box. Just wrap and seal everything carefully for safe shipping, please.

Step 2: Get and print the return label

The portal itself will create a return label in either QR code or PDF format, which will be emailed to you. Print the return label and place it on the package.

Step 3: Drop Your Package at GLS

Hand in your parcel at any GLS drop-off point. We will try to resolve your request as soon as possible, but within 30 days at most.